FAQ
Welcome to the VividNet FAQ page, your go-to resource for quick answers and helpful info. Whether you’re curious about our internet plans, installation process, billing, or technical support, we’ve made it easy to find everything you need in one place.
We believe in keeping things simple, transparent, and stress-free. That’s why we’ve compiled the most common questions from our customers—so you can get the answers you need without the wait.
General Questions
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Everything You Need to Know
Looking for more information or have questions?
How do I check if your service is available in my area?
Contact our sales department and we will look that information up for you.
What internet speed do I need for my household?
This will depend on use case. We recommend getting the 3Gbps package. However you may only need the 1-2Gbps if you don’t have a lot of devices in the household.
Do you offer unlimited data plans?
All of our packages are UNLIMITED data. Unlike other providers, we don’t hide fees and we DO NOT rate limit connections. You get what you pay for!
Can I use my own router, or do I need to rent one?
You can use your own router, however it needs to support PPPOE as that the primary connection method. Sales/Support can assist with confirmation of this prior to the installation date and provide a router to you if needed.
Support & Troubleshooting
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How can I check for outages in my area?
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Why is my internet slower than usual?
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How do I reset my Wi-Fi password?
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What should I do if my internet suddenly stops working?
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Pricing & Billing
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How much does your internet service cost?
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Are there any hidden fees?
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What payment methods do you accept?
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Can I upgrade or downgrade my plan anytime?
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